Terms & Conditions – Complete Guide to Using mbajje

1 General Terms & Conditions

Welcome to mbajje.com. These terms and conditions ("Terms") apply to all use of the mbajje platform. By registering on mbajje or using any of our services, you are considered to have read and fully agreed to these Terms.

These terms and conditions form a legal agreement between mbajje and its members. mbajje reserves the right to amend these terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• Members must be at least 18 years old to use mbajje's services.
• Each individual may register one account only.
• Operating multiple accounts from the same household or the same device is prohibited.
• Mbajje's services are intended for personal entertainment purposes only.

2 Account Registration & Verification

To open an account with mbajje, you must provide accurate and complete information. Accounts created with false details may be terminated at any time and all deposited funds may be forfeited.

As part of KYC (Know Your Customer) verification, mbajje may request proof of identity, address, or payment method at any time. Withdrawals may be put on hold until this verification is completed.

• The email address and phone number provided during registration must be valid.
• Keeping your account password secure is solely your responsibility.
• Allowing any third party to access or use your account is strictly prohibited.
• To update your account information, please contact our support team.
• Account registration by anyone under 18 years of age is strictly prohibited.

3 Deposit & Payment Policy

Mbajje accepts deposits via Mobile Pay, Nagad, Rocket, and local bank transfer. The minimum deposit amount is ৳300, and a maximum limit applies per transaction.

Deposits are generally credited instantly. If there is a delay for any reason, please contact support with your payment reference number. It is the member's responsibility to follow the correct payment method when making a deposit.

• Deposits must be made from a payment method registered in the member's own name.
• Deposits from third-party accounts are not accepted.
• No extra fees on deposits.
• In cases of suspicious transactions, mbajje may place the process on hold pending verification.

4 Withdrawal Policy

Withdrawal requests at mbajje are typically processed within 1–3 hours. However, withdrawals may be put on hold if KYC verification is incomplete or if there is an active investigation on the account.

• Minimum withdrawal amount ৳500.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Withdrawals will not be processed until all bonus wagering requirements have been met.
• A maximum daily withdrawal limit applies – contact support for details.
• No hidden charges on withdrawals.

5 Bonus & Promotion Terms

Mbajje offers a range of bonus promotions – welcome bonus, reload bonus, cashback, free spins – each with its own terms and conditions. Make sure to read the relevant terms carefully before claiming any bonus.

Bonus funds generally cannot be withdrawn directly. A specified wagering requirement must be met before any bonus becomes withdrawable. Wagering conditions may vary for each offer.

• Each promotion can only be claimed once.
• Wagering must be completed before the bonus expires.
• Not all games may contribute equally toward meeting wagering requirements.
• Multiple bonuses cannot be active at the same time.
• Mbajje reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account may be placed under investigation.

6 Gaming Rules

All games on mbajje run on internationally recognized Random Number Generator (RNG) technology. Every game outcome is completely random and in no way predetermined.

If a technical issue occurs during gameplay (disconnection, server error), mbajje will resolve the matter based on the latest server records. In any dispute over game outcomes, server logs serve as the final and binding evidence.

• The use of software bots or automation of any kind during gameplay is strictly prohibited.
• Exploiting game vulnerabilities or bugs for unfair advantage is subject to forfeiture.
• Colluding with other players to manipulate game outcomes is strictly prohibited.
• Using match-fixing information in Sports Betting is strictly prohibited.

7 Prohibited Activities

The following activities are strictly prohibited on the mbajje platform. Any violation may result in permanent account closure and forfeiture of all funds.

• Money laundering or transactions involving illegal funds.
• Operating an account using a false identity or misleading information.
• Creating multiple accounts to claim bonus benefits.
• Hacking, phishing, or attempting to breach platform security.
• Harassing or intimidating other members.
• Unauthorized promotion or advertising in the name of mbajje.

11 Account Suspension & Termination

Mbajje reserves the right to suspend or close any account for any reason. In most cases, this action is taken only when a rule violation or suspicious activity is detected.

If an account is closed, mbajje will conduct an investigation. If no rule violation is found, any valid funds will be returned. If a violation is confirmed, all funds may be forfeited.

• Members may also request to close their own account at any time.
• Once a self-exclusion request is submitted, your account will remain closed for the specified period.
• Valid balances in closed accounts will be given the opportunity to be withdrawn.

9 Responsible Gaming

Mbajje believes gaming is for fun — not addiction. That's why we encourage every member to play responsibly and provide the tools to help them do so.

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Time Limits: Set session durations and receive reminders for your gaming time.
• Self-Exclusion: Your account can be suspended for a defined period upon request.
• Reality Check: Regular reminders to take a break.

If you're experiencing a gaming problem, visit our Responsible Gaming page or contact support directly.

10 Privacy & Data Protection

Mbajje takes the protection of your personal data seriously. We use SSL encryption and up-to-date security technology. Your information is never sold to third parties.

For details on how we collect, store, and use your information, please see our Privacy Policy Read.

• Information collected for KYC verification is stored securely.
• Information may be disclosed to authorities when required by law.
• Details on cookies and tracking are available in our privacy policy.

11 Changes & Amendments to Terms

Mbajje reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via email or an on-platform announcement.

Continuing to use the platform after any changes are made constitutes acceptance of the updated terms. We recommend checking this page regularly.

12 Contact & Dispute Resolution

For any questions or disputes regarding these terms, please contact our support team. We always aim to resolve matters in a fair and friendly manner.

• Email: support@mbajje.com
• Live Chat: Available directly on the platform, 24/7.
• Disputes will first be addressed through internal resolution.