Privacy Policy – How mbajje Protects Your Data

Your personal data matters to us. Here you'll find a clear explanation of what mbajje collects, how it's stored, and whether it's ever shared.

Last updated: January 2026

1 Introduction

Mbajje.com is a trusted online gaming platform for members in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains what personal information mbajje collects, how it is used, and the steps we take to keep your data safe.

By using the mbajje website or app, you are considered to have agreed to this Privacy Policy. Please read it carefully before using our services. If any part is unclear, contact our Bengali support team — we'll be happy to explain it in simple terms.

mbajje never sells your personal information to third parties. That is our strongest commitment.

2 What Information We Collect

Mbajje collects certain information to keep its services running smoothly. This data falls into two categories — information you provide directly and information collected automatically.

Data Type Example Mandatory?
Identity Information Full name, date of birth, National ID number Yes (KYC)
Contact Information Email address, mobile number Yes
Financial Information Mobile Pay/Nagad number, transaction history Yes
Device Information IP address, browser, OS Automatic
Gaming Activity Betting history, game session times Automatic
Location Data Approximate location (IP-based) Automatic

For KYC verification, we may request a copy of your national ID or passport. This information is used solely to confirm your identity and is stored with the highest level of security.

3 How We Collect Your Data

Mbajje collects data in several ways. Being aware of each method helps you stay in control of your privacy.

  • Registration Form: Information you provide directly when creating an account.
  • KYC Process: Documents submitted for identity verification.
  • Payment Transactions: Automatically during deposits and withdrawals.
  • Platform Usage: Logs of gameplay, bonus claims, and login activity.
  • Cookies & Tracking: Automatically while browsing the website.
  • Support Contact: Information you share with us via chat or email.

4 Purpose of Data Use

Mbajje uses your data only for specific, legitimate purposes. It is never used for unnecessary or unauthorized reasons.

  • To create and manage your account.
  • For KYC verification and identity confirmation.
  • To process deposits, withdrawals, and financial transactions.
  • To send bonus, reward, and promotional offers.
  • To ensure platform security and prevent fraud.
  • To monitor habits and ensure responsible gaming.
  • To provide customer service and support.
  • To meet legal and regulatory obligations.
Your information is never shared with third parties for marketing or advertising purposes. Promotional messages from mbajje are sent only to your own account.

5 Data Sharing Policy

Mbajje never sells your personal data. However, limited information may be shared in specific circumstances — always with your best interests in mind.

  • Payment Providers: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process deposits and withdrawals.
  • Law Enforcement: Information may be disclosed under legal obligations or by court order.
  • Technology Partners: With trusted technology providers who operate the platform and adhere to our privacy standards.
  • Anti-Fraud System: With security agencies to prevent fraud and money laundering.

Outside of the cases above, mbajje does not share your information with any other third parties. Each third party is contractually obligated to keep your data secure and use it only for its specified purpose.

6 Cookies & Tracking Technologies

Mbajje uses cookies and similar tracking technologies on its website and app to enhance your experience and ensure the platform functions properly.

  • Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytics Cookies: To understand which parts of the platform are used most.
  • Security Cookies: To prevent unauthorized access from multiple devices.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect how certain features of the platform work.

7 Data Security Measures

Mbajje has put in place state-of-the-art technical and administrative measures to protect your privacy. We continuously work to strengthen our security.

  • All data transfers are secured with 256-bit SSL/TLS encryption.
  • Stored data is encrypted with AES-256 encryption.
  • Two-factor authentication (2FA) for account security.
  • Regular security audits and vulnerability assessments are conducted.
  • Data access is restricted to a limited number of staff, on a need-to-know basis.
  • An automated alert system is active for suspicious activity.
That said, no one can guarantee 100% security on the internet. We encourage you to use a strong password and never share your account login details with anyone.

8 Data Retention Period

Mbajje does not retain your data longer than necessary. All information is kept while your account is active. After an account is closed or deleted, certain data may be retained for a defined period to meet legal obligations.

  • Transaction data: up to 5 years after account closure.
  • KYC documents: 5–7 years, as required by law.
  • Support contact history: up to 2 years.
  • Gaming activity logs: up to 3 years.

Once the retention period expires, data is securely deleted or anonymized.

9 Your Rights

As a mbajje member, you have several rights over your own data. We respect these rights and make them easy to exercise.

  • Right to Access: You can request to know what information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You can request that your data be deleted under certain circumstances.
  • Right to Restrict: You can limit how your information is used.
  • Right to Portability: You can request your data in a specific format.
  • Right to Object: You can object to your data being used for specific purposes.

To exercise these rights support@mbajje.comto send us an email. We will respond within 30 days.

10 Children's Privacy

Mbajje strictly does not serve anyone under 18. We never knowingly collect personal data from minors. Age is verified during registration and confirmed through the KYC process.

If a minor has accidentally created an account, a parent or guardian can notify us and the account will be closed immediately and all collected data will be deleted.

11 Changes to the Privacy Policy

Mbajje may update this Privacy Policy from time to time. For significant changes, you will be notified in advance via your registered email or a platform notification. Check the "Last Updated" date at the top of the page to see whether the policy has been recently revised.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us. We're always here to help.

  • Email: privacy@mbajje.com
  • General Support: support@mbajje.com
  • Live Chat: Bengali-language support available on the platform 24/7.
All privacy-related requests are processed within 30 business days. For urgent matters, reach out to us directly via live chat.

The Core Pillars of mbajje's Privacy Protection

We're committed to protecting your data — not just in words, but in action

End-to-End Encryption

All your data transfers and storage are protected with 256-bit SSL encryption — virtually impossible for hackers to break.

Strict KYC Verification

Only verified members can remain active on mbajje. This protects you against fraud.

No Sale of Data

Mbajje never sells your personal data to third parties — this is an absolute, non-negotiable policy.

Regular Security Audits

Our systems are regularly audited by third-party security experts.

Your Data, Your Control

You have the full right to view, correct, or delete your data at any time. Submit a request whenever you need.

24/7 Bengali Privacy Support

For any privacy-related questions or concerns, our Bangla-speaking support team is available at all times to help.

🔒

Your data is safe – get started now

Your privacy is our top priority at mbajje. Register with confidence and enjoy a seamless gaming experience.

No Data Selling SSL Encryption In Your Control Bangla Support
বাংলা